Frequently Asked Questions
Everything you need to know about our handcrafted Australian sheepskin boots.
Are your boots actually made in Australia?
Yes, every single pair of UGG Since 1974 boots is 100% handcrafted from start to finish at our workshop in Queensland, Australia, using premium Australian sheepskin.
How do I know what size to order?
Our boots should fit snugly at first, as the wool will compress and the suede will stretch slightly to the shape of your feet. We recommend checking our detailed Size Guide to compare your foot measurement in centimeters to our specific scale.
Do you offer international shipping?
We ship our authentic Australian UGG boots worldwide. Shipping costs and delivery timeframes are calculated at checkout based on your specific location and the weight of your order.
How should I care for my sheepskin boots?
To maintain the quality of your boots, we recommend applying a water and oil repellent spray before your first wear. Never put your boots in the washing machine; instead, spot clean with a damp cloth and a specialized sheepskin cleaner.
What is your return and exchange policy?
We accept returns for exchange or store credit within 30 days of purchase, provided the items are in original, unworn condition with tags attached. Please note that custom-made orders are final sale.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay for eligible customers.